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Windows Media Player Support Launch the Player, Click "Help" on the far right hand side of the player, Select Help Topics, Select Troubleshooting. Many of the most common problems and solutions can be found within the player help file itself.   Here's What You'll Need to Listen to the Broadcast   You will need to have at least a 14.4Kbps Internet Connection (modem or dedicated line)   You will need to download Windows Media Player - Get It Here (the download process will require you to give a location [path and filename] on your system where the file is to be saved [easiest is to save to DeskTop], after the file is downloaded you will need to execute the file at that location)   After the file has been downloaded, you will need to execute that file to install the player on your system.   You may want to exit and restart your browser at this time (may not be necessary depending on system.)   Make sure your sound card is working properly, by testing against a sound file.   To Clear your cache   Netscape Navigator: Go to "Options" in the menu bar at the top of your browser. Select "Network Preferences". Select the "Cache" tab. Click on the "Clear Memory Cache Now" button.   Microsoft Internet Explorer: Go to "View" in the menu bar at the top of your browser Select "Options." Click on the "Advanced" tab. In the "Temporary Internet Files" box, click on the "Settings" button. Click the "Empty Folder" button.   Still no help? Click here or E-mail us!